Here in New Zealand we like to think of ourselves as a small, nimble, technical country, however, when it comes to eCommerce we’re rubbish! Take a look at this newspaper comment about Air New Zealand simply refusing to support Mac users who want to book online. You heard me, if you use a Macintosh you can not do online bookings with Air New Zealand. This is supposedly an internationally recognised top-quality airline who are pretty much giving the finger to some of their customer base. What makes it worse is if you book over the phone with them you are charged an extra unwaivable $15!
Further examples abound in the terrible website design that supposedly modern companies employ. (more…)


